Clarity in communication — for you and your team

I work with teams, startups and leaders for whom communication is a strategic asset. I help them negotiate with confidence, navigate uncertainty and crises, and build communication that works.

Conflict, patterns, and changes
For work, leadership, and relationships
Сlarity from the first session
Available in English and Russian
Lena Huppertz

Lena Huppertz

I believe the quality of our decisions and relationships depends directly on the quality of our communication. When we can steer a conversation and see what's happening beneath its surface, it's not only the interaction that changes — the results change too.

Does this sound familiar?

You say the right thing — and still get the wrong result

A conversation with your team, a manager, or a partner starts fine — and again ends in tension or misunderstanding.

You keep reacting in ways that don’t help

You explain too much, stay silent too long, soften what matters, or only speak up once frustration is already too high.

What used to work — no longer works

A relocation, fast growth, a new role, or important negotiations call for a different way of speaking, listening, and reaching agreement.

What becomes possible

More clarity and confidence in difficult situations

You understand what is happening beneath the surface — and how to respond with more intention instead of just reacting.

Fewer conflicts in the team and in negotiations

Constructive conversations, precise agreements, and shared decisions that help the team save time for what really matters.

A communication style you can rely on

You speak more clearly, listen more consciously, and handle important situations with more steadiness and impact.

What others say

Voices from people I’ve worked with

A serious conflict in my team is now behind us.

I lead a team where a serious conflict broke out between team members, and the atmosphere had become tense. Together with Lena we analyzed the situation, identified the problems, and built a plan to resolve the conflict. It's all behind us now, and I'm glad I asked for help at the right moment. We're now building a long-term approach — so that working in the team becomes genuinely harmonious and motivating for everyone.

Roman D.

Team lead

Now I feel part of the team.

Lena helped me see recurring patterns in how I communicate with colleagues (and beyond!), understand the rules of professional communication in the European market, and account for the cultural nuances of my team. In a new place, it became easier to build connections and achieve professional results.

Anna Borisova

Event Manager, Switzerland

I left with a clear plan and practical tools.

The consultation helped me structure my professional experience more clearly and convey my position with more confidence — in business communication and public speaking.

Darya K.

ESG Specialist, Germany

A conflict that had dragged on for months finally moved.

I was able to exit a conflict with my partner that had been dragging on for months with dignity. Honestly, I was convinced nothing could be changed anymore. I think anyone who wants to learn to resolve conflicts not through confrontation but through dialogue should come to these sessions at least once.

Alex M.

Co-founder of a gamedev business, Netherlands

How I work

My approach combines practical communication frameworks, emotional intelligence, and context-sensitive strategy — here is some techniques that can work for you from today

SCARF

When someone reacts sharply or shuts down — even to a neutral request.

  1. 1 Identify: which of the 5 triggers was hit? (Status, Certainty, Autonomy, Relatedness, Fairness)
  2. 2 Reduce the threat: offer a choice, acknowledge a contribution, provide clarity
  3. 3 Strengthen the reward: emphasize significance and impact on the shared outcome
× Why did he immediately get defensive?
I touched his autonomy — I’ll rephrase it as a question, not a directive.
Principle in 5 minutes — applicable right away
Conflict

SBI Feedback

When feedback needs to be specific, fair, and easy to understand.

  1. 1 Describe the situation — when and where?
  2. 2 Name the observed behavior — what exactly?
  3. 3 Explain the impact — what did it cause?
× You always interrupt everyone.
In yesterday’s meeting (situation), you interrupted Anna before she could finish her thought (behavior). That led to her going quiet and the team losing her input (impact).
Applicable in 2 minutes
Feedback

De-escalation

When a conversation becomes emotional and the professional level is lost.

  1. 1 Stop — consciously pause
  2. 2 Clarify the frame: It’s important to me that we resolve this.
  3. 3 Define a shared goal
× (Keep arguing until someone gives up)
I notice we’re getting heated. Let’s pause for a moment. We both want the project to go well — right?
Takes effect immediately
Structure

Nonviolent Communication

When a conversation escalates emotionally and accusations start to dominate.

  1. 1 Observe — without judgment
  2. 2 Name the feeling
  3. 3 Express the need
  4. 4 Make a concrete request
× That’s disrespectful!
When the decision was made without my involvement, I felt irritated — being included matters to me. Can we agree to discuss such moments in advance?
Core principle in 10 minutes, deepened through practice
Conflict

Who I work with

I work with individuals and teams for whom communication directly shapes results:

  • Corporate teams & leaders — fewer runaway conflicts, more effective meetings, and difficult conversations that lead to results.
  • Startups & founders — building alignment in the team from day one, working with partners and investors, and communicating through uncertainty and rapid growth.
  • Leaders & individual clients — confidence in tough conversations, persuasiveness with teams and stakeholders, and clarity in making important decisions.

Choose your format

From one urgent conversation to deeper communication change — individually or as a team.

Single Session

For one specific communication challenge, conversation, or situation

  • 60 minutes — focused and to the point
  • Situation analysis and root cause exploration
  • Clear action plan at the end
  • Tools and ready-made phrasings
  • 100 € per session

Outcome: Leave with a clearer read on the situation, a stronger communication strategy, and language you can actually use.

Request session
Recommended

Communication Reset

For recurring patterns, deeper change, and long-term communication development

  • 4 meetings of 60 minutes each
  • In-depth exploration of your request
  • Personal strategy and communication change map
  • Support between sessions
  • Review session to assess and adapt approaches
  • 450 € per package

Outcome: Change not just one conversation, but the patterns behind how you communicate, relate, and respond under pressure.

Request program

Teams & Leadership

For teams, managers, and professional environments where communication affects performance

  • Diagnosis of the team’s communication challenges
  • Workshop / training tailored to a specific need
  • Individual coaching for leaders
  • Materials and tools for every participant
  • Follow-up support and review of results
  • Price upon request

Outcome: The team develops a clearer, more functional communication culture — with less friction, stronger trust, and better collaboration under pressure.

Get in touch

How we work together

From your first message to meaningful change — five clear steps, no guesswork

1

Write to me

By email. I’ll then send you a short questionnaire so I can better understand your request and context.

Response within 48 hours
2

Focus

We explore the situation, identify the underlying dynamics, and clarify — what is getting in the way.

Clarity and first steps
3

Strategy

We shape a personal communication strategy for your context — what to change, at what pace, and with which tools.

Personal strategy
4

Tools

Phrasings, frameworks, and exercises — adapted to your actual situation and ready to use in real life.

Change from the very first step
5

Consolidate

After a few weeks we check in: what has shifted, what is working, and what may need to be adjusted.

Long-term effect
15+
Years of experience
50+
International projects
10+
Countries in portfolio

A little about me

Lena Huppertz

For more than 15 years, I’ve worked at the intersection of communication, leadership, and organizational change — helping people and teams move through change and uncertainty with more clarity, confidence, and impact.

My experience spans communication development in fast-growing deep-tech companies, mentoring startups and scale-ups, and research projects in systems thinking and the behavioral sciences.

Earlier, I managed internal communications and took part in transformation and organizational-change programs at large international companies across EMEA and MENA — including Takeda, Aviva, and PwC. I also worked on sustainability and innovation initiatives with partners such as Salesforce, The Economist, and Harvard.

I bring together an M.Sc. in Engineering and an Executive MBA — pairing analytical, systems-level thinking with a human-centered approach to how people actually communicate, decide, and work together.

Today I work with founders, teams, and leaders — helping them build communication systems, shift behavioral patterns, and create the connections that become a foundation for alignment, better decisions, and partnerships.

Good questions.

Here’s what people usually ask — about how sessions work, what to expect, and how to get started.

When a difficult conversation, conflict, or recurring dynamic keeps costing your team time and momentum, we’ll figure out what’s really going on — and what to do about it.

In the very first session you’ll see what’s really going on with you and your team — and how to regain clarity, confidence, and control of the situation.